Privacy Policy for DukaaOn

Effective Date: May 5, 2025

Introduction

DukaaOn ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how information about you is collected, used, and disclosed when you use our mobile application DukaaOn (the "App") and related services.

By using the App, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us when you:

Create or modify your account
Complete transactions
Contact customer support
Respond to surveys or communications

This may include:

Personal information (name, email address, phone number)
Business details (business name, address, tax information)
Financial information (payment method details)
Profile information (preferences, product interests)

Information We Collect Automatically

When you use our App, we automatically collect:

Location Information: With your permission, we collect precise location data to show nearby wholesalers, manufacturers, and calculate delivery distances and fees.
Device Information: Device model, operating system, unique device identifiers, and mobile network information.
Usage Information: How you use the App, including browsing history, search queries, and interactions with products and sellers.
Transaction Information: Data about purchases or orders you make through the App.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Connect retailers with wholesalers and manufacturers
Calculate accurate delivery costs based on distance
Send notifications, updates, and promotional messages
Respond to comments, questions, and customer service requests
Detect, investigate, and prevent fraudulent transactions and abuse
Analyze usage patterns to enhance user experience

Sharing of Information

We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf (payment processing, data storage, analytics).
Business Partners: Wholesalers, manufacturers, and delivery partners to fulfill orders and provide services.
Legal Requirements: When required by law, subpoena, or other legal process.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.

Your Choices

Location Information

You can disable location permissions through your device settings, but this may limit certain features of the App.

Account Information

You can update your account information and preferences at any time through the App's profile settings.

Promotional Communications

You can opt out of receiving promotional communications by following instructions in those communications.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your information as long as needed to provide services and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our App is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you learn that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@dukaaon.in
Address: SIXN8 Technologies private limited, Kannampally, Ranni

Your Consent

By using our App, you consent to our Privacy Policy and agree to its terms and conditions.